Customer Services Officer – 3 Post
DUTIES AND RESPONSIBILITIES
- Evaluating all documents to ensure that appropriate information has been obtained for billing purpose.
- Handling patient’s complaints, referral sources and administration department inquires.
- Communicate with insurance office for authorization request, as well as conducting insurance verification and eligibility for service.
- Responsible for coordinating, collecting and imputing all patient information and new patient set-ups into a customer information system.
- Ensuring customer satisfaction by assisting them with issues and concern related to their health,
- Making decision as needed off hours without supervision to ensure uninterrupted providing of services.
- Communicate and coordinate with internal departments.
QUALIFICATION AND EXPERIENCE
- Diploma, PR / Marketing degree or equivalent Experience of not less than two years.
- Experience working in a hospital. Numeric, Oral and written language applications.
- Interpersonal skills Communication skills – verbal – non verbal and written Listening skills Critical & problem solving skills Customer service orientation stress tolerance Attention to detail and accuracy.
MODE OF APPLICATION
Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts; postal address, e-mail and telephone numbers Applicants should apply on the strength of the information given in this advertisement; Applicants must attach their certified copies of the following certificates; Postgraduate/Degree/Advanced Diploma/Diploma/Certificates; Postgraduate/Degree/Advanced Diploma/Diploma transcripts; Form IV and Form VI National Examination Certificates; Birth certificate. Applicants should indicate three reputable referees with their reliable contacts; Applicants with special needs/case (disability) are supposed/advised to indicate;
Application Instructions
Applications should be submitted electronically through the email: kshospitalltd@gmail.com with the subject line of the Position or hand delivered to: Hospital Secretary, P. O. BOX 450, Mafiat, Mbeya.
Please note:only shortlisted candidates will be contacted for interview. Closing date for application is 6th July 2021. Or Call us 0784 350 222/0767 350 222
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