JOB TITLE: Airport Services Agent
Location: Zanzibar
About the role :
We have an exciting opportunity to join our team as an Airport Service Agent. This role is based at our station in Zanzibar, Tanzania . You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific accountabilities include:
● Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
● Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
● Assisting the Duty Officer in handling company materials and records Liaising with the Ground
● Handling agent (GHA) for quick processing of hotel and transfer passengers
● Ensuring passengers are assisted smoothly through airport facilities
● Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
● Supervising GHA staff during all flights to ensure QR standards of service quality is maintained
● Organizing check-in counters and coordinating documentation issues
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Qualifications
About you
The successful candidate will have the following qualifications and skills:
● High school qualification or higher.
● minimum of two years of experience in a similar customer facing role within the airport environment.
● Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
● Fluent in (written and spoken) in English .
● Ability to work shifts, including weekends, is essential.
● You must also have the right to live and work in Tanzania to be considered for this role.
APPLICATION INSTRUCTIONS:
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